Passport Photo Factory - Create Compliant Passport Photos Instantly

Support Center

Find quick answers below, or contact our support team for personalized help.

Frequently Asked Questions

Most questions can be answered quickly below. Check here first before contacting support.

Three ways to get your photos:
  1. Email: After payment, photos are emailed as attachments (check your spam folder if not received).
  2. My Photos page: Visit My Photos from the same browser that you used to create the photos.
  3. Claim URL: Use the claim link that was shown to you after payment, and also sent to your email.
Tip: We store photos for 30 days after payment, so make sure to download them within that time frame!

Use the "Print Grid" version for best results:

  • Paper: Print on 4x6 inch glossy photo paper .
  • Settings: Actual size, no scaling or "fit to page."
  • Result: Cut out individual photos - perfect passport size guaranteed.
You can print at:
CVS Pharmacy Walgreens Walmart
Quality guaranteed: our print grids are professionally calibrated for exact passport dimensions.

We accept multiple secure payment options through our Stripe payment processor:

Credit & Debit Cards
  • Visa
  • Mastercard
  • American Express
  • Discover
Digital Wallets
  • Google Pay
  • Apple Pay
  • Amazon Pay
All payments are securely processed with industry-standard encryption.

Yes! We offer refunds for:

  • Technical issues preventing download.
  • Compliant photos that were not accepted.

To request a refund: Contact us within 30 days of your purchase with your transaction ID. Most refunds are processed within 24 hours.

Still Need Help?

Can't find your answer above? Our support team will respond within 24 hours.

Please provide a valid email address.
We'll use this email to respond to your request.
If your question is about a specific photo order, please include the transaction ID.
Please select a subject for your request.
Please enter a custom subject.
Please provide a detailed message.
The more details you provide, the better we can assist you.
Average response time: 6 hours • Available 24/7